CITIZEN CHARTER & FAIR PRACTICES

Grievance Redressal Mechanism

Transparent, responsive resolution of customer service issues and banking complaints

Track Complaint Status

Lodge an Online Grievance

Fill out the details below. You will receive an instant tracking ticket number to follow up on your resolution.

Customer Name *

Mobile Number *

Email Address *

Branch Name

Grievance Category *

Account Number (Optional)

Complaint Subject *

Detailed Description *

Complaint Escalation Hierarchy

Level 1: Branch Manager

First point of contact at the respective home branch. Resolution time: 3 to 7 working days.

Level 2: Principal Nodal Officer

Deputy General Manager (Inspection & Vigilance), Head Office, Nellore.
Phone: 0861-2328221 | Email: grievance@nelloredccb.com
Resolution time: 7 working days.

Level 3: Chief Executive Officer

Head Office, Near Gandhi Statue, Trunk Road, Nellore.
Email: ceo_nlr@apcob.org

Level 4: Banking Ombudsman (RBI)

If not resolved within 30 days, customers may escalate to the Reserve Bank of India Integrated Ombudsman: https://cms.rbi.org.in

Grievance Redressal Mechanism

Lodge an Online Grievance

Complaint Escalation Hierarchy

Already have a complaint ticket?